POLICY

We offer a 30-day low-price guarantee
We offer a 30-day money-back guarantee
We offer free technical support

If you find the same product elsewhere for less, either on a web site (eBay auctions excluded) or in a retail store we will give you 110% of the difference. We are confident that our price are the lowest! Note: Company which has the product at a lower price must be an authorized dealer/distributor for the product purchased. If so, then simply contact us via phone or email and we will have the difference credited back to you.
We truly believe that, "Being in business means being competitive."

We offer 30 days satisfaction guarantee for most of the products that we sell unless it is a special order or labor. Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return. Before return is placed, RA ( Return Authorization ) number should be obtained via phone or email. Returned products must be in brand new conditions with all the accessories and original package, otherwise it will be subjected to restocking fee. The amount will be determined by our RMA department.
Returns must be shipped in a double box to avoid damage by the shipping forwarder, which later may cause deductions.
Products damaged by the customer will be returned back with no refund at customer’s expense.

HDStep must receive all returns within 30 days of the issuance of an RA number. Otherwise, HDStep will return the product to you with outbound shipping costs to be paid at your own expense.
All product returned to HDStep must be complete and in the original manufacturer's box and packaging, with all peripherals and accessories intact, otherwise could be sent back or charged an appropriate restocking fee.
Products that are found to be not re-stockable for any reason will be returned to you at your expense (outbound shipping costs). If the product is found to be damaged by your carrier, you will be contacted by Customer Service to make arrangements with your carrier to pick up the product and to file your claim.
An RA number must be obtained before you return a product for any reason. Product received without a valid RA number (such as refused shipments) is subject to a restocking fee of 25 percent of the total credit, above and beyond any other applicable fees, or may be returned to you at your expense. HDStep will not be liable for any loss or damage to unauthorized returns.
HDStep reserves the right to refuse returns of certain products due to manufacturer restrictions.
HDStep must be notified within 30 days from your return authorization date if you have sent us a product and have not received credit. Signed proof of delivery to our facility will be required before we can begin our research. Requests received over 30 days from your return authorization date may cause your credit to be forfeited.

If you have a product that is damaged by a carrier or lost in transit, or you have an incomplete shipment from HDStep, you must contact the Customer Service Department. No matter what the condition of the product, you must sign for the shipment and note any discrepancies/exceptions on the carrier's Delivery Receipt. FAILURE TO NOTE ANY DISCREPANCIES FOR A SHIPMENT MAY CAUSE YOUR CLAIM TO BE DENIED.
Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.

When reporting a discrepancy, you must include the following information:

Sales Order or Invoice Number
Serial Number ( if available )
Product Code
Tracking Number
Quantity Ordered

Our educated Technical Support Team is able to help you with most of the problems or questions you might have. HDStep has been awarded for the excellent customer service and technical support.

Our privacy policy is short and simple. Any information you give us is private and will not be shared with any other entity or person, under any circumstances.

HDStep Electronics website is %100 secure. We use full secure formats and certificates and have requested companies such as: Control Scan, Hacker Defense, BBB, Verisign to make sure of it . Your information will be fully secure when shopping on our website. Security checks are performed every 14sec to insure safe shippong experience.

Call us or use our web site shopping cart by clicking on the "Add to Shopping Cart" button. This will add the item to your shopping cart. You can view and update of your shopping cart at any time by clicking the "View Shopping Cart" button at the top of any page.

Major Credit Cards: Visa, MasterCard, Discover and American Express
Paypal: You can select an option of Paying with Paypal in our shopping cart
Wire Transfer ( Bank Transfer ) Only for the amount over $500. Contact us for the bank details
Purchase order. Fax purchase order to 1-408-954-8792
Credit Terms. Terms can be established, specific forms are required to be filled out and signed, please contact us for more details.

Lenexpo dba HDStep
2151 O'Toole Ave. Unit D
San Jose , CA 95131 USA ( 8:30am to 5:30pm PST )

FOR SUPPORT: support@HDStep.com
FOR SALES: sales@HDStep.com
Telephone # 1-408-954-8782

We Ship Anywhere in the world.

Note: **Most products are shipped from warehouse in United States of America

In-stock items will arrive at your shipping address in 1-10 business days. Most orders placed by 3:00 PM Pacific Standard Time on weekdays will ship the same day.

Customers with APO and FPO address: all orders will be shipped via USPS Priority Service (please select Economy shipping option in our shopping cart)

Tax or VAT for International Customers:
International Customer might be liable to pay VAT and Customs to receive the shipment. All the custom information can be updated with your local Import Agency or with forwarder.

Customs for International Customers: International customers might be liable to pay customs to receive the shipment.

** By placing an order through our website or over the phone you automatically agree to our policy of doing business.